Critical Analysis of The Electronic Sweatshop by Barbara...

Critical Analysis of The Electronic Sweatshop by Barbara Garson *No Works Cited Summary In her introduction, Barbara Garson gives the reader an idea of her personal work experience as a clerk with automation. One can see that Garson is a strong critique of automation. In order to convey how automation is affecting our society the author begins by analyzing and studying various jobs from the bottom on up (i.e. starting with the most unskilled labor). Chapter one examines the various occupations at McDonaldss. Barbara Garson finds that most workers here tend to dislike their jobs. Due to the tremendous amount of stress created by automated systems such as timers and computer generated productivity statistics McDonalds has a high†¦show more content†¦At first I tried to use my own conversational skills when dealing with customers, but it did not take long until my supervisors started to discipline me about how important it supposedly is to follow the given scripts. Hence, I used these scripts and my 5 hour work day seemed like an eternity. I felt like a wind-up doll and eventually quit the job although I was desperately in need of money. The reason I am mentioning this is because I believe that in reality there is no difference between the fast food employee and the reservation agent in terms of individuality. Through automation, both professions have lost their personal touch to the public. In my case I tried to solicit funds from individuals using my own ideas and creativity, yet was not allowed to do so. Hence, my job became monotonous. Quite honestly I do not believe Kenny when he states that he likes his work. He argues that he gets to deal with the public. But in order to do so he follows an unoriginal set of scripts and phrases. Thus, does he really get to talk to the public or is he merely a machine or parrot triggered by certain key words such as Yes, No, or Maybe. Furthermore, Kenny was an actor. This profession also requires one to follow scripts, yet what sets one actor apart from another is their individuality. When Kenny plays a role where he has to portray certain emotions he does not follow aShow MoreRelatedManagement Theory14588 Words   |  59 Pagesbe performed and try to devise the work systems that will allow their organizations to operate most efï ¬ ciently. The Gilbreths Two prominent followers of Taylor were Frank Gilbreth (1868–1924) and Lillian Gilbreth (1878–1972), who reï ¬ ned Taylor’s analysis of work movements and made many conA scene from Cheaper by the Dozen illustrating how tributions to time-and-motion study.19 Their aims were to â€Å"efï ¬ cient families,† such as the Gilbreths, use formal family (1) break up into each of its componentRead MoreManagement Course: Mba−10 General Management215330 Words   |  862 Pagesfor sustaining its business growth. This is also the foundation for connecting with the â€Å"e-frastructure† of the Internet for the productivity and sales growth value of e-commerce and e-business. This quality-of-management emphasis is particularly critical in times like these, which combine unusual growth opportunities with the problems of significant business disconnects created by long economic expansions. The business importance of all this is that because of today’ s brutally competitive customer